Privacy Policy

Last updated: October 17, 2026

This Privacy Policy applies to the MyHero mobile application and the website at myherostoriesforkids.app. MyHero is a parent-managed service for creating personalized audio and bedtime stories for children.

Who should use MyHero

An adult parent or legal guardian should create and manage the account, provide child profile details and supervise a child's use of the app. Children should not independently create an account or submit personal information. By entering information about a child or another person, you confirm that you are authorized to do so.

Information we process

• Account information: email address, display name, authentication identifiers and sign-in provider information from Apple, Google or Firebase Authentication.
• Child profile and story preferences: name, age or birth date, optional gender, interests, character traits, language, story choices and topics a parent asks us to avoid.
• Stories and audio: story prompts, generated story text, narration, saved stories, ratings and voice recordings you choose to provide for voice cloning or speech features.
• Purchase information: subscription status, product entitlement and transaction identifiers. Apple processes payment details; MyHero does not receive your full payment card number.
• Device and service information: app version, device and operating system details, push notification token, language, diagnostic events, crash reports, network information and IP address.
• Support and website information: name, email address, subject, message and any optional Android notification request sent through our forms. Hosting providers may also create standard server logs.

How we use information

We use this information to:

• authenticate accounts and operate the service;
• personalize, generate, narrate and save stories;
• create a custom voice when an adult expressly requests it;
• manage subscriptions, entitlements and purchase restoration;
• send requested service or push notifications;
• answer support requests and Android availability requests;
• protect the service, diagnose errors and improve reliability; and
• comply with applicable law and enforce our terms.

Voice recordings and voice cloning

Voice cloning is optional and must be started by an adult. A recording is sent to our voice technology provider to create and operate the custom voice. Only upload your own voice or a voice you have clear permission to use. When you delete a custom voice, MyHero requests its deletion from the voice provider. Limited backups, security records or provider records may remain for the period required by law or the provider's documented retention process.

Service providers and data sharing

We share information only as needed to run MyHero, respond to a legal obligation, protect users and the service, or complete a business transfer. Our current service providers include:

• Google Firebase for authentication, database, file storage and backend infrastructure;
• Google AI and Google Cloud for story generation, text-to-speech and speech processing;
• ElevenLabs for optional voice cloning and narration;
• RevenueCat and Apple for subscriptions, purchases and entitlement management;
• Sentry for error monitoring and diagnostics; and
• hosting, push notification and email delivery providers needed to operate the app, website and support forms.

These providers process data on our behalf or under their own terms for the stated purpose. We require service providers acting on our behalf to use appropriate safeguards and to process information only for the contracted service. We do not sell personal information or use it for third-party targeted advertising.

Legal bases and international transfers

Where applicable, we process information to provide the service you request, based on consent for optional features such as voice cloning and notifications, for our legitimate interests in security and reliability, and to meet legal obligations. Providers may process data in countries other than your own. We use contractual and technical safeguards where required for these transfers.

Retention and deletion

We retain account and child profile information while the account is active and as needed to provide MyHero. Saved stories, generated audio and custom voices remain until they are deleted, the account is deleted or they are no longer needed to provide the feature. Support messages, transaction records, security logs and backups may be retained for a limited period where needed for support, fraud prevention, accounting, dispute resolution or legal obligations.

You can delete individual stories and custom voices using the available app controls. To request access, correction, export, withdrawal of consent or deletion of account data, use our contact form. We may need to verify your identity. Deleting an account does not automatically cancel an Apple subscription; subscriptions can be managed in your App Store account.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy of your information, withdraw consent and complain to a data protection authority. You can disable push notifications in device settings and stop using optional voice features at any time.

Security

We use reasonable technical and organizational measures designed to protect information, including access controls and encrypted network connections. No storage or transmission method can guarantee absolute security.

Changes to this policy

We may update this policy when our services or legal requirements change. We will publish the revised policy here and update the date above. We will provide additional notice when a change materially affects your rights or how we use personal information.

Contact

For privacy questions or requests, use the secure MyHero contact form.